News Flash

Home

Posted on: August 22, 2023

Addressing our recent bus service issues

bus problems

We want to begin by offering our sincere apologies for what we know has been an ongoing string of inconveniences as a result of our current bus service problems.


Providing reliable Village transportation is one of our core responsibilities and recently we have been falling short of expectations. We want to take a moment to reveal the causes of our recent issues, but more importantly review the steps we are taking to address the problems.


How we got here


Our bus services are provided by a company called TransDev. You may be more familiar with the name First Transit. (TransDev recently acquired First Transit.) CVE Master Management contracts with TransDev to provide buses and drivers. While our agreement with TransDev also specifies they are responsible for repairs and maintenance, we fully understand that as a resident, you rightfully hold us responsible for transportation. We agree that regardless of any agreement we may have with TransDev, the buck stops with CVE Master Management.


You may recall, within the last year several new buses were added to our fleet to replace older, aging vehicles. When we designed the new buses, we included several custom upgrades. These included stronger wheelchair lifts and the ability to "kneel" (lower) the bus to make boarding and exiting easier.


The inclusion of the kneeling equipment created unanticipated mechanical problems for which the manufacturer did not anticipate. These problems have since been addressed. However, we are now falling victim to problems associated with the Ford engines in the buses.


The Ford Motor Company has been experiencing problems worldwide with the heavy duty engine in our buses. As a result, several of the new buses have been taken out of service and sent to Ford for repairs. This has created two problems. First, it has forced us to put several of the aging, previously retired buses back on the roads. Second, it has reduced the numbers in our fleet so we no longer have extra buses on the property ready to go in case of a mechanical problem.


What we are doing to address the problems


We are now taking several steps to ensure we can provide you with consistent, reliable transportation until the current problems are solved.


First, we are renting temporary buses to fill in on the routes. These buses will ensure we have enough vehicles to cover all routes at all times. We hope to have signage on the buses so you know they are CVE buses, but because we do not want to delay their deployment, you may be picked up by an unmarked bus at first. (Please keep in mind these temporary rented buses may not have the enhanced features we put in our new fleet.)


Second, following discussions with TransDev, two additional mechanics have been brought in for the sole purpose of servicing our older fleet. This will reduce the amount of time an older bus will be out of service in the event of a mechanical issue.


Third, we are now requiring TransDev to provide us with daily service updates to ensure we can quickly and proactively address any future service issues.


As a result of these steps, TransDev says it will be able to provide on time coverage of all routes beginning tomorrow.


Again, we offer our apologies for what we know has recently been a frustrating experience. We are hopeful the steps put in place will eliminate any future service interruptions.


As always, you can always contact us by emailing customerservice@cvedb.com.


Thank you for your previous patience and your understanding.


Respectfully,


CVE Master Management

Facebook Twitter Email

Other News in Home

share because you care master management

Share Because You Care Campaign Launched

Posted on: September 21, 2023
bulk trash september 2023

Wednesday (tomorrow) is our bulk trash day.

Posted on: September 19, 2023
trash garbage truck

Wednesday (tomorrow) is our bulk trash day

Posted on: September 12, 2023
tilford pool 1

Tilford pool will be closed

Posted on: September 11, 2023
sinkhole repair

Roadway improvements on Century Boulevard

Posted on: September 11, 2023
bus

Route 2 is back in service

Posted on: August 21, 2023
bus

Route 2 is currently a down route.

Posted on: August 18, 2023
tilford pool 1

The Tilford pool will be closed today

Posted on: August 16, 2023
bus

Bus Route 1 is down.

Posted on: August 14, 2023
scam alert

Property Deed Scam Alert

Posted on: August 4, 2023
comcast-xfinity-logo-web-logo-comcast-xfinity-logo-transparent-1156287318649hsheuafm

Xfinity Product Learning Session

Posted on: June 8, 2023
bus

Summer bus schedule in effect

Posted on: June 4, 2023
new guest call in number

There is a new guest call-in number

Posted on: April 11, 2023
sinkhole repair

Sinkhole repair

Posted on: March 24, 2023
breaking news (1)

Bus Delays

Posted on: March 21, 2023
MM

Bus Route 2 is down.

Posted on: March 8, 2023
bus stop

Bus stop improvements

Posted on: March 6, 2023
main gate

Main Gate maintenance

Posted on: February 28, 2023
breaking news (1)

Automated Guest Call-In line is down

Posted on: February 23, 2023
city of deerfield beach

City property sale info meeting

Posted on: February 21, 2023
Eblast_BusRouteHeader

Bus service delays

Posted on: February 21, 2023
presidents-day-how-to-celebrate-this-remarkable-day-featured-image

President's Day Closure

Posted on: February 17, 2023
CVE bus

Holiday bus schedules

Posted on: December 21, 2022
paving (1)

Century Boulevard construction

Posted on: December 20, 2022
boxes in dumpsters

Do not put large boxes in dumpsters

Posted on: December 14, 2022
Master Management Nicole Update

Nicole Storm Update 2

Posted on: November 10, 2022
MM Logo

Master Management closed this Wednesday

Posted on: October 3, 2022
MM Storm Update

Storm Update #7

Posted on: September 28, 2022
MM Storm Update

Storm Update #6

Posted on: September 28, 2022
MM Storm Update

Storm Update #5

Posted on: September 27, 2022
MM Storm Update

Storm Update #4

Posted on: September 27, 2022
MM Storm Update

Storm Update #3

Posted on: September 27, 2022
MM Storm Update

Storm Update #2

Posted on: September 27, 2022
MM Storm Update

Storm Update #1

Posted on: September 24, 2022
City of deerfield beach

Bulk trash delay

Posted on: September 21, 2022
IMG_6445

Routine hydrant maintenance

Posted on: September 21, 2022
10th street

SW 10th Street Aesthetics Public Hearing

Posted on: September 19, 2022
senior swim2

Tilford pool open

Posted on: September 5, 2022
paving (1)

Paving Schedule - Sept 5

Posted on: September 5, 2022
hurricane copy

Hurricane season reminder

Posted on: August 24, 2022
image-asset

We heard your requests

Posted on: August 31, 2022
MM tree trimming

Is your association trimming its trees?

Posted on: August 31, 2022
CVE bus

Changes to night bus schedules

Posted on: August 31, 2022
Main gate CVE-Entry-Water-Feature

We're starting!

Posted on: August 31, 2022
paving

Summer improvements in full swing

Posted on: August 31, 2022