GateHouse App Instructions

GateHouse Solutions_Century Village Resident Letter_Page_1 (1)

TUTORIAL VIDEO


Below is a tutorial video to assist you in setting up and using the GateHouse app.  If you prefer, you may read the same information on this page.

INITIAL LOG-IN

  • After downloading the app to your smartphone, to log-in to the phone app for the 1sttime, your default username & password will be:
    1. Default Username: first initial + last name 
      • (example: if your name is Ronald Jones your username will be “rjones”).
      • There could be some exceptions to this, so if you have trouble, please contact the staff and they will assist you.  
    2. Default Password:  century2023
    3. Client Code: ­­­­­­­­­­­­­183183
GateHouse Solutions_Century Village Resident Letter_Page_2
  • The system will prompt you to change your password and enter your email address for password resets.  Please make sure you enter an email address, otherwise the system will not have a place to send you a password should you forget the one you created.
  • IMPORTANT – only one account is set up for each property address, therefore you will need to share the username and password with each of the occupants of the property address that can make changes to the visitor list.

DASHBOARD & SIDE MENU

Upon log-in, residents will be taken to the Dashboard where they can:

 

  1. click on a button to “Add Visitor”
  2. click on a button to view their complete “Visitor List”
  3. click to expand the list of visitors with passes that can be used on the current date
  4. click to expand the list of recent activity (log-in, log-out, access granted, access denied, etc.)
  5. click the menu icon in the top right corner to open the Side “Menu”
GateHouse Solutions_Century Village Resident Letter_Page_3

ADDING VISITORS

The Resident Phone App provides residents with two (2) options in how they can add visitors.

Option 1 - Residents can quickly add visitors by clicking on the “Add Visitors” button. 

GateHouse Solutions_Century Village Resident Letter_Page_4

Option 2 - Additionally, residents can click on the “Menu” icon in the top left-hand corner to display the side menu, where they can click on the “Visitor” button. To add visitor, residents will click on the “+” on the bottom right-hand corner of the visitor list screen.

GateHouse Solutions_Century Village Resident Letter_Page_5

On the “Add Visitor” screen, you will need to enter in the required information, as well as any other information you feel is helpful for your account and the admin staff.

GateHouse Solutions_Century Village Resident Letter_Page_6

ADDITIONAL INFORMATION

The Resident Phone App also allows residents to view the other information in their account, such as Occupants Names, Phone Numbers, Email Address, Access Control Credentials, etc.

GateHouse Solutions_Century Village Resident Letter_Page_7